analysis · Gemini · free
Analyze these NPS verbatims and separate signal from noise. Verbatims: [PASTE — include score + comment per row if possible] Product: [DESCRIBE] Time period: [WHEN COLLECTED] Segment tags if any: [PLAN, ROLE, TENURE] Deliver: Score distribution and NPS calculation (with sample size caveat) Top themes among Promoters — what to double down on Top themes among Detractors — what to fix first Theme frequency table with representative quotes Silent Passives — what the neutral comments actually reveal Segment where NPS is worst, and whether the segment is worth saving The one product bet the data most clearly supports What NOT to do based on this data (loud minorities) No word clouds.
#nps #customer-feedback #themes