email · Claude · free
Rewrite our password reset email so it feels human and reduces support tickets. Product: [PRODUCT NAME] Reset link expiry: [MINUTES] Support address: [EMAIL] Deliver a plain text first version (with a clean HTML twin) that includes: Subject: under 40 chars, no "URGENT" or "ACTION REQUIRED" Opener: one line acknowledging they hit "forgot password" The reset link, on its own line, above the fold Expiry time + what to do if it expired "Didn't request this?" — one honest sentence about what to do (change nothing, or contact us) Sender: a real person's name, not "no reply" Under 90 words. Voice: calm, competent, zero legalese.
#transactional #password-reset #ux-writing